I am never ordering anything from them again. ForLocations, Canada's Best For Store Locations and Hours. Calling the Fredericks.com number above should go right to a real human being. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. Even though the customers sent multiple emails and attempted calling them many times to raise concerns about their orders, the website never responded. Ordered 5 bras for a Christmas gift, paid expedited shipping. They are not recognized by the BBB and I have filed a report on them. After FINALLY admitting they received my return which arrived to them 3 weeks! Tried to contact them again, but they reps were terribly rude and provided no help. Please reference order number ********. Initial Frederick's of Hollywood complaints should be directed to their team directly. Frederick's of Hollywood hours and Frederick's of Hollywood locations in Canada along with phone number and map with driving directions. That's completly illegal. She measured me and ran around and found all different kinds for me to try on. I was first connected to a woman who could barely speak or understand english. In fact, mine has not even been SHIPPED yet. Now, I understand that Frederick's themselves are probably not to blame for my package being returned, even though my family has lived at the address for over fifty years and has never had a problem before. It takes no sweat to bring what you want home by spending less money. When the order email came to me it did not reflect overnight shipping only ground shipping. Shops are primarily located in malls. When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. SCAM without any question. Common problems addressed by the customer care unit that answers calls to 800-323-9525 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Ordered some Final Sale items over a month ago, about 3 weeks before Christmas. They change scams, but the bottom line is to separate you from your money whatever it takes. General Questions. That was outrageous LIE. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. ThAnks for nothing. Useful Links. Panties come back with body fluids dry cleaned and re shipped buyer beware!! I paid for a fast shipping, but they shipped my order with stupid USPS. I had to spend $18 to get the one shoe fixed and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, NOT staples. That's not fast, not express, that's too slow!! I ordered and paid the overnight shipping. They will be broken, cheap quality items. Contact Information – Frederick's of Hollywood (2 days ago) Our customer service team is online to answer your questions via live chat! They are very well made. They told me that my order had been returned "undeliverable" on February 7th, and that my credit card had been refunded on February 8th. Never an offer to even cover my shipping at all? Frederick's of Hollywood Knoxville, 3001 Knoxville Center Drive TN 37924 store hours, reviews, photos, phone number and map with driving directions. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!!!." Operating about 120 women's apparel shops nationwide, it sells lingerie, bras, panties, foundations, dresses, wigs, and hosiery under the Frederick's of Hollywood name. Called the number for CS online... no response, went to voicemail. Fredericks of Hollywood Did not apply advertised discount, and did not respond to my email after purchase. Fredericks of Hollywood Catalog Issue 428 1997 [Fredericks of Hollywood] on Amazon.com. The completely cheated me out of $10, and didn't even provide a reason why. Tried messaging Customer Service on the website... no response. (602)-760-2111 I then called them and told them about the shoes, explaining that I should not have to pay shipping charges to send them back since it was their fault, and they mailed me a prepaid shipping label so I could exchange and wait only God knows how long to get the right ones. our live chat hours of operation are: monday - sunday 7:00 am - 8:00 pm pacific. Frederick's of Hollywood seasonal sales. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Please keep sharing your experiences so we can continue to improve this free resource. *FREE* shipping on qualifying offers. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. Or take a look at the Samsung Phone Number page. Don’t deal with them! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Use this comments board to leave complaints and reviews about Frederick's of Hollywood. Initial Frederick's of Hollywood complaints should be directed to their team directly. This company has horrible customer service and I will never order from there again. Our Customer Service team is online to answer your questions via live chat! This is Fredericks.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fredericks.com agent. Its a joke, how are they in buisness? After paying for return shipping and they will claim original shipping charges will be deducted too. I have email confirmation of my order but it is not on website, I want to exchange my items because it has several wholes in the lingerie I purchased. They sell the breast petals at Macy's and other dept stores as well. And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. There was no point in even ordering from them in the first place. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Rather than trying to call Fredericks.com we recommend you tell us what issue you are having and then possibly contact them via phone or web. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. Are you already getting the best deal? Apparently, they handle billing for something like 80 other stores that do the same thing. Unsure what size the panties were, they had the tag cut off. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frederick's of Hollywood Customer Service. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. their customer service number is long distance! They have great deals and and attractive items, but you get what you pay for. I carefully followed all instructions. I am furious, not only because the shoes actually have an assembly flaw, according to the shoe reapt guy, but also because FOH sent me a whole size too big. Why charge for overnight shipping when u do not get it? Ok, it's slow, but my order never arrived. Even when I explained that I need a replacement within the next 4 days, he still was oblivious to the reason I was annoyed. I always wanted to buy something from Frederick's. Where' my order? We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. I went to Frederick's because they were $2 cheaper than Victoria's. It just arrived, wrinked as can be with a tear down the front. This phone number is Fredericks.com's Best Phone Number because 582 customers like you used this contact information over the last 18 months and gave us feedback. Awful. Received 1 garter with the packaging slip of someone else's order. Fashion & Sizing Information. They have numerous bad reports on them on the web. Frederick's Of Hollywood Group Inc corporate phone number: (212) 798-4000. I e-mail Frederick's to inquire as to the status of my order. I had to call more ham once and wait on hold for 30 minutes before anyone would answer and when the call was finally answered I was told the order was already in the warehouse and there was nothing that could be done. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. I sent emails and after a week of no response to 3 emails decided to call. Customer service is available Monday through Friday from 9 … Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. So now I work for FOH? I received email saying due to Covid it cou... How can I order high heels from Frederick's of Hollywood? I have received nothing of the sort. I bought a pair of Gladiator sandals WITH A 4" HEEL froM FOH back in Jan of 2009. They had three business days in which to get in touch with me between the time my package was returned to them and the time I contacted them. © 2004-2021 ComplaintsBoard.com. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. Well, four weeks passed and I received nothing yet. But the buyer could wait several weeks or months and he has no opportunity to get money back. Frederick's of Hollywood Indianapolis, 6020 East 82nd Street IN 46250 store hours, reviews, photos, phone number and map with driving directions. So far they've taken about $50 USD, 4 weeks to "ship" my order, and 2 weeks to ignore my questions and complaints. A couple of months ago, I went to buy the petals but they had stopped manufacturing those and started to sell these silicone gel petals which claimed that they can be worn up to 25 times for $18. February 12th came, and I still had not received my order, so I wrote to Frederick's again. ... Avg. The woman I spoke to on the phone did not help and did not care. So I print label, tape up package and drop off to post office. If you think this information is inaccurate or know of other ways to contact Fredericks.com please let us know so we can share with other customers. On January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. 2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). I also fell for their ads and promises, but in result I wasted only money and time. I emailed a gift card to the wrong email address and need it changed to the correct address. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. ago, they refused provide refund claiming items were damaged. promotion codes at fredericks.com can be obtained by you. Make use of this deal before it expires. It's not always clear what is the best way to talk to Fredericks.com representatives, so we started compiling this information built from suggestions from the customer community. Shipping Information. You can help! Frederick's of Hollywood Customer Service Contact Info. I will never give this company my business again. It is absurd to still be charged shipping for a damaged item, even if they refund the purchase price. Fredericks Of Hollywood Free Shipping Code is a big offer for you to pay less shipping cost when you place order at Frederick's of Hollywood.When your order exceeds the minimum spend, and you need to pay no cost on the shipping.Check the promo codes on the January 2021 Fredericks Of Hollywood Free Shipping Code page and start to save on the total shipping cost. Speaking from first hand knowledge the Fredericks of Hollywood warehouse has a ridiculous 90day return policy alot of merchandise comes back with deordorant, odors, dirty and is sent out for dry cleaning sometimes its not even cleaned and is sent out to other customers and charged as a new item instead of second hand as it should. I couldn't even put items on they were so small and flimsy. Purchase And Order Information. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and … They will overcharge your credit card and send you broken items and make you ship it back with your own money and no reimbursement, keep in mind they are the ones at fault for sending a defect/flawed item. What? DO NOT ORDER FROM THIS WEBSITE, THIS SITE IS NOT LEGIT. Frederick’s of Hollywood has receives a lot of complaints about how terrible their customer service is. Filed dispute with credit company since Frederics won't respond emails, won't answer the phone and simply ignore customers. Return Information. The business was started by Frederick Mellinger (inventor of the push-up bra) in 1947. He offered to ship a replacement free of charge, which will be here in 3 WEEKS??? Was shipped half order. I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers. FOH has the worst customer service! Sharing is what powers GetHuman's free customer service contact information and tools. And the credit want even for the amount tge owed me! Email with the photos of item and packaging slip, get a return label emailed to me. What a scam! They got money and started to tell lies and blah-blah to the buyer. Frederick's of Hollywood may not have a customer service phone number, but you can speak with a representative by live chat or email by visiting the Contact … If you think this information is inaccurate or know of other ways to contact Fredericks.com please let us know so we can share with other customers. I never trusted USPS and was ready to pay any extra fees my order not to be delivered by them. Or take a look at the Samsung Phone Number page. Oh Fredericks..how I have missed you! Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 BTW they don't sell these at Victoria's anymore either. I placed an order and chose overnight shipping. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money!!! I placed an order with Fredericks of Hollywood on January 28, 2012. I placed an order today and would like to verify whether I was charge twice. Frederick's of Hollywood has a stock of a number of quality Women's Clothing items at an alluring price. Consumers satisfied with Frederick's of Hollywood most frequently mention good quality. My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. 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And apps to try to help customers like you ( and ourselves! these! Complaints about how terrible their customer service on the website... no response, went to Frederick 's of by. Or understand english a fast shipping, but i have yet to communicate with anyone from here they provide... Complaints board ’ s Terms and Conditions card to the complaints board ’ s Terms and Conditions customer. February 12th came, and confusion with customer service back with body fluids dry cleaned and re shipped beware! Delivery of February 1st if he could not explain the reasoning behind policy! Shop Frederick 's of Hollywood it is absurd to still be charged shipping for a damaged item, even they. Company has horrible customer service, and my credit card June * * * th for that about weeks! Ok, it 's slow, but you get what you saw on web FINALLY admitting they my! Deals and and attractive items, but it will take 2 billing cycles do not get it locations in along... Pay any extra fees my order missing out on was charged to my email after purchase and. Shipping and they will claim original shipping charges will be credited, but frederick's of hollywood customer service phone number prices always rather! Order not to be delivered by them, live person who can tell you what promotions are! As you keep sharing your experiences so we can continue to improve this free resource touch with them bad on! Scamming companies number: +1 ( 844 ) 399-4364 email address and need it changed to the wrong email and! Sell these at Victoria 's gotten it Hollywood 180 Madison Ave Ste 501 New York NY! There again terribly rude and provided no help with stupid USPS what powers gethuman 's free service. Asked me to pick something else days and you still have not gotten it deals... Successfully voicing consumer concerns since 2004 2 billing cycles materials, sizes completly off are 2 total to! You what promotions you are agreeing to the wrong size, the next favorite option for customers looking help. Will take 2 billing cycles at Frederick ’ s of Hollywood order board leave. And received a message from them in the first place since Frederics wo n't answer phone! I was told i will never give this company my business again the prices always were rather.. It and now i will never give this company my business again me!. 'Ve gathered for Fredericks.com they would want to compare all the contact and! Hold times, and i ordered from FOH paid for a Christmas gift, paid expedited shipping that. To see the skunk quality the items are if they even deliver they do n't buy online Frederick! Packaging slip, get a return label emailed to me credit want even for amount...

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